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Now Hiring - Call Center Agent in Fulton, MD

Call Center Agent in Fulton, MD

Window Nation
Base Salary $33K - $46K
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Construction, Repair and Maintenance Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Construction
To Whom Construction, Repair & Maintenance Services
Location: Fulton, MD
3.8
Do you want to join a fast-growing organization where you can learn a new craft or build upon your current one? Do you like to have fun and be part of a team that cares about you and your success? Then you should consider joining Window Nation!
At Window Nation, we’re third-generation window replacement experts who have been lucky to serve communities across the country for over sixteen years. We’re proud to be a family-owned business started by two brothers looking to help families improve their most important asset: their home. Since we opened our first showroom in 2006, our company has grown to include 22 showrooms in 16 states. We’re proud to be the third largest window replacement company in the United States – but we’re not stopping there. Our company continues to grow each year, and it’s all thanks to our team of dedicated, driven employees who make up Window Nation.
When you work at Window Nation, you’ll join a team of awesome professionals with hobbies ranging from screenwriting to rock climbing. We’re a group of foodies, music enthusiasts, talent scouts, costume makers, pilots, wine makers, community volunteers – oh, and we also sell and install windows, doors, and siding. No matter what you’re interested in, you’ll find your fit at Window Nation. We don’t take your decision to start or further a career with us lightly – and we won’t let you down when you do. Don’t just take our word, listen to what our employees have to say! Meeting the Window Nation Team!

The Call Center Agent reports to our Call Center Team Lead and is responsible for handling inbound and outbound calls with our prospective customers, always taking a friendly, professional, and ethical approach. The Call Center Agent will follow a script to determine the potential customer’s need for our products and services, while building excitement and urgency to partner with Window Nation.

Core Role Responsibilities

  • Handle a high volume of inbound and outbound calls, setting appointments for our sales team
  • Exercise judgment and make timely decisions to promote smooth workflow
  • Overcome customer objections to maximize the quality and quantity of sales appointments
  • Manage appointments for the sales team including rescheduling, and cancelations
  • Adhere to a proven script to set customer sales appointments
  • Make decisions on lead eligibility by qualifying lead requirements
  • Enter data in our system with the highest level of accuracy

Basic Qualifications

  • High School Diploma, GED, or equivalent
  • 1+ years in a food service or customer service-oriented field

Preferred Qualifications

  • Proficiency in Microsoft Office
  • Experience with MS Dynamics
  • Proven ability to be successful in a fast paced, dynamic environment
  • 1+ years of telemarketing experience
  • Availability between 8:00 AM to 8:30 PM and on weekends
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Window Nation
Company Size
201 to 500 Employees
Founded
2006
They Sell
Construction
To Whom
Construction, Repair & Maintenance Services
Website
www.windownation.com
Revenue
$100 to $500 million (USD)

Window Nation is currently hiring for 13 sales positions
Window Nation has openings in: VA, NJ, NC, GA, OH, IN, MD, & TN
The average salary at Window Nation is:

13 Yes (amount not posted)

Window Nation
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Window Nation

Window Nation is currently hiring for 13 sales positions
Window Nation has openings in: VA, NJ, NC, GA, OH, IN, MD, & TN
The average salary at Window Nation is:

13 Yes (amount not posted)